Experimenting and prototyping the design of complex services Remote assistance: a case study
- Publication type: Journal article
- Journal: European Review of Service Economics and Management Revue européenne d’économie et management des services
2019 – 2, n° 8. varia - Authors: Nicolaÿ (Alexis), Lenfle (Sylvain)
- Pages: 55 to 90
- Journal: European Review of Service Economics and Management