The new go-between services Peer-to-peer sharing platforms in hospitality services
- Publication type: Journal article
- Journal: European Review of Service Economics and Management Revue européenne d’économie et management des services
2019 – 2, n° 8. varia - Authors: Bertrand (Daisy), Léo (Pierre-Yves), Philippe (Jean)
- Pages: 17 to 53
- Journal: European Review of Service Economics and Management
The Internet has brought to life a new kind of service firm that no longer delivers its own services but instead connects consumers to other individuals who can solve their problems. Little is known about the services actually delivered by these sharing platform-firms and how they control the service quality delivered by private individuals. This paper presents results from a study of 47 peer-to-peer hospitality platforms operating in France.
- CLIL theme: 3306 -- SCIENCES ÉCONOMIQUES -- Économie de la mondialisation et du développement
- ISBN: 978-2-406-09862-1
- EAN: 9782406098621
- ISSN: 2555-0284
- DOI: 10.15122/isbn.978-2-406-09862-1.p.0017
- Publisher: Classiques Garnier
- Online publication: 12-09-2019
- Periodicity: Biannual
- Language: English
- Keyword: Services, hospitality, sharing economy, peer-to-peer, collaborative platforms, netnography
