Exploring a constrained, non-market service relationship The case of users of food aid organizations

This research focuses on a service relationship between users of food aid organizations and the volunteers who serve them. An ethnographic research design was deployed in two aid agencies in France to explore this non-market relationship. Our results allowed us to characterize this relationship, which is different from other service relationships. The dynamics of interaction between users and volunteers lead to a relationship that is sometimes rehabilitative (co-creation of a social link value), sometimes degrading (co-destruction of value) for users.