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  • ISBN: 978-2-406-10604-3
  • ISSN: 2555-0284
  • DOI: 10.15122/isbn.978-2-406-10604-3.p.0011
  • Publisher: Classiques Garnier
  • Online parution: 05-06-2020
  • Periodicity: Biannual
  • Language: English

  • Journal article: 1/10 Next
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Support: Digital
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Contents

ARTICLES

Eliisa Sarkkinen, Päivi Pöyry-Lassila

Designing a digital tool concept for business-to-business
dialogue using a customer-centric approach.
Case food services    17

Gard Ringen Høibjerg

Rethinking service systems and service ecosystems    53

Estibaliz Hernandez Eleno

Key dimensions for assessing knowledge
intensive business services competitiveness    77

Magali Dubosson, Emmanuel Fragnière,
Denis Rochat, Marshall Sitten, Eric Berdeaux

Confusion between Artificial Intelligence
and digitisation at work. Ignorance or blind trust?    97

Laurent Lavigne

Management control in large intercommunalities.
A typology   119

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DEBATES AND VIEWPOINTS

Ellen Harpel

Gig and independent work
in US metropolitan economies and service industries   153

Francesco Mureddu, David Osimo

Co-creation of public services. Why and how?   177

Abstracts   201

Journal article: 1/10 Next