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Co-creation of public services
Why and How?

  • Publication type: Journal article
  • Journal: European Review of Service Economics and Management Revue européenne d’économie et management des services
    2020 – 1, n° 9
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  • Authors: Mureddu (Francesco), Osimo (David)
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  • Abstract: This article proposes a ten-step roadmap for delivering user-centric digital government, that puts co-creation at the core of government functioning. Four areas of intervention are discussed: 1. Prioritise adoption, including making user research a requirement for public services and using the public budget to stimulate co-creation; 2. Support implementation, building on reinforcing capabilities in public administration and establishing service design as an infrastructural service; 3. Remove barriers, by adapting public procurement to agile methods, enforcing the norms on open standards and open data, providing incentives for citizens’ participation; 4. Monitor results, by making metrics on the key performance indicators of digital government, providing a clear evidence base for service-design in government, and sound metrics on adoption of co-creation by public administration.
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  • Pages: 177 to 200
  • Journal: European Review of Service Economics and Management, n° 9

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  • ISBN: 978-2-406-10604-3
  • ISSN: 2555-0284
  • DOI: 10.15122/isbn.978-2-406-10604-3.p.0177
  • Publisher: Classiques Garnier
  • Online parution: 05-06-2020
  • Periodicity: Biannual
  • Language: English
  • Keywords: Public services, digital government, co-creation, value
Availability: Temporarily unavailable Out of print
Regular Price: 8.00 €
Support: Digital
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