This article studies the ISO 9001 standard as a management tool structured by an artifact, a management philosophy and a simplified vision of the company. The objective is to identify the practices that twelve managers have mobilized to appropriate it as well as the tensions, learning and innovations that have emerged during its implementation. We will show the dynamics of quality management knowledge allowing the standard to be both a tool for conformation and eco-innovation.
CLIL theme: 3312 -- SCIENCES ÉCONOMIQUES -- Économie publique, économie du travail et inégalités
ISBN:978-2-406-10787-3
EAN:9782406107873
ISSN: 2554-9626
DOI: 10.15122/isbn.978-2-406-10787-3.p.0133
Publisher: Classiques Garnier
Online publication: 10-26-2020
Periodicity: Biannual
Language: French
Keyword: ISO 9001, management tool, managerial innovation, knowledge, innovation