Abstract: This is a longitudinal study of the prototyping process introduced to develop a new service: remote assistance in a military context. This form of prototyping is original on several accounts and contrasts significantly with the vision and prescriptions of Rapid Prototyping. We demonstrate that it allowed i) the emergence of a technical solution, ii) evolution of the value proposition, and iii) the development of a rich and structured ecosystem for the service.
CLIL theme: 3306 -- SCIENCES ÉCONOMIQUES -- Économie de la mondialisation et du développement
EAN:9782406098621
ISBN:978-2-406-09862-1
ISSN: 2555-0284
DOI: 10.15122/isbn.978-2-406-09862-1.p.0055
Publisher: Classiques Garnier
Online publication: 12-09-2019
Periodicity: Biannual
Language: English
Keyword: Complex services, service design, service prototyping, service value proposition, service ecosystem, remote assistance, case study, longitudinal case
