Re-design of service systems based on employee satisfaction, customer satisfaction and labour productivity
- Publication type: Journal article
- Journal: European Review of Service Economics and Management Revue européenne d’économie et management des services
2020 – 2, n° 10. varia - Authors: Takenaka (Takeshi), Nishikoori (Hiroshi), Nishino (Nariaki), Watanabe (Kentaro)
- Pages: 17 to 47
- Journal: European Review of Service Economics and Management