TY  - EJOUR
A1  - Djellal, Faridah
TI  - Managing deviant behavior in knowledge-intensive services - Employment contract or sales contract?
T2  - European Review of Service Economics and Management - Revue européenne d’économie et management des services 2023 – 1, n° 15. varia
JO  - European Review of Service Economics and Management (ISSN 2555-0284), 15, 2023 – 1
DO  - 10.48611/isbn.978-2-406-15800-4.p.0097
SN  - 2555-0284
SP  - 97
EP  - 117
AB  - The objective of this contribution is to analyze, through the behavior of the “employee-service provider”, the inefficiency of the labor contract in the performance of certain service functions within firms. The paper examines the “labor relationships” established between the “employee-service provider” in charge of the service function and other employees of the company (especially the internal users or consumers of the service in question). This labor relationship is not always cooperative as far as some agents may be tempted to adopt deviant behaviors in their share of knowledge.
PY  - 2023
DA  - 2023/10/31
DP  - Classiques Garnier
PB  - Classiques Garnier
CY  - Paris
KW  - service relationship, employment relationship, knowledge intensive services, deviant behaviour, sales contract
LA  - fre
UR  - https://classiques-garnier.com/european-review-of-service-economics-and-management-2023-1-revue-europeenne-d-economie-et-management-des-services-n-15-varia-managing-deviant-behavior-in-knowledge-intensive-services.html
Y2  - 2024/05/20
ER  -