Contents

ARTICLES

Benoît Desmarchelier, Faridah Djellal,
Faïz Gallouj, Luis Rubalcaba

Inside the black box of public service
innovation networks for social innovation (PSINSIs).
A Public Service Logic perspective    17

Peter M. Smith

Recent developments in European integration for services    51

Singha Chaveesuk, Paweensuda Dechaprasert

Covid-19 pandemic and lecturers intention
to use learning management system (LMS)    91

Dagou Hermann-Wenceslas Dagou

The quest for the ideal service through collaborative innovation
in a public business model with customer stewardship.
The case of an Ivorian university hospital   119

Abdelmajid Amine, Audrey Bonnemaizon,
Margaret Josion-Portail

The role of norms’ conflict among caregivers
in shaping care practices with vulnerable elderly patients   151

DEBATES AND VIEWPOINTS

Cheryl Marie Cordeiro, Jaap W. van Hal

Creative innovation in gastronomy services   177

Sen Bao, Marja Toivonen

China as an opportunity
and a challenge for Western service providers   189

Abstracts   203