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Classiques Garnier

Contents

11

Contents

ARTICLES

Daisy Bertrand, Pierre-Yves Léo, Jean Philippe

The new go-between services.
Peer-to-peer sharing platforms in hospitality services    17

Alexis Nicolaÿ, Sylvain Lenfle

Experimenting and prototyping
the design of complex services.
Remote assistance: a case study    55

Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj

Innovation in public services
in the light of public administration paradigms
and service innovation perspectives    91

Foued Aloulou, Afef Gaida Mahjoub

Strategic challenges of maritime alliances.
An analysis of relational networks   121

Corinne Blanquart, Audrey Cosperec,
Elia Vanson-Magalhães Da Silva, Thomas Zeroual

The profitability of uberized urban delivery firms   167

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DEBATES AND VIEWPOINTS

Céline Viala, Aina Njara, Elvina Valydon

DreamTakeoff. A services portal for entrepreneurs   189

Abstracts   205