Contents
- Type de publication : Article de revue
- Revue : European Review of Service Economics and Management Revue européenne d’économie et management des services
2018 – 2, n° 6. varia - Pages : 11 à 12
- Revue : Revue Européenne d’Économie et Management des Services
- Thème CLIL : 3306 -- SCIENCES ÉCONOMIQUES -- Économie de la mondialisation et du développement
- EAN : 9782406086338
- ISBN : 978-2-406-08633-8
- ISSN : 2555-0284
- DOI : 10.15122/isbn.978-2-406-08633-8.p.0011
- Éditeur : Classiques Garnier
- Mise en ligne : 15/10/2018
- Périodicité : Semestrielle
- Langue : Français
Contents
ARTICLES
Luis Rubalcaba
Bridging service experiences and service innovation.
A new model for understanding the future of services 17
Olivier Furrer
The satisfaction of captive service customers 51
João Gustavo Alcantara Guimarães, Víthor Rosa Franco, Cristina Castro-Lucas de Souza
Sharing economy: a review of the recent literature 77
Kentaro Watanabe, Kirsi Hyytinen, Hannamaija Tuovila
Challenges in integrating assistive technologies
into elderly care services. Comparative study
between Japan and Finland 97
Bart Kamp, Eduardo Sisti
Assessing the relationship between ICT services
and the manufacturing industry
from a meso-economic perspective.
Insights from the Basque Country 123
12PHD REVIEWS
Milena-Jael Silva-Morales, Understanding the transformation
of an urban public service system that is becoming smart 155
Mohammed Abdessamad Rhalimi, Careers of women
executives and glass ceiling in Morocco:
some lessons from the supermarket sector 158
Alexis Nicolaÿ, Innovative design of complex service lines
in the European armaments industry 161
Abstracts 165